Birdi AI-Powered SMS Messaging Policy
Last updated: January 2026
Birdi provides businesses (“Sellers”) with a dedicated phone number for two-way text messaging strictly for customer support and transactional purposes. The Birdi platform enables Sellers to manage customer conversations, respond to inquiries, provide product or service information, coordinate appointments, and handle support interactions using automated and AI-assisted tools.
Birdi strictly prohibits marketing, promotional, advertising, or unsolicited messaging.
All messages sent through the Birdi platform must be directly related to an existing customer interaction. This policy is actively enforced.
Consent & Opt-In
Messages are exchanged only within an existing customer relationship.
Customers provide consent by:
- Initiating contact with a Seller, or
- Providing their phone number and explicit agreement to receive customer support or transactional messages related to an inquiry, purchase, or appointment.
Messages are limited exclusively to non-marketing, customer support or transactional purposes.
Birdi does not allow unsolicited, promotional, or advertising messages under any circumstances.
Messages may be sent using automated or AI-assisted systems.
The first message in any conversation clearly identifies the Seller and includes instructions to reply STOP to opt out at any time.
Message Monitoring & Enforcement
All outbound messages are analyzed in real time by Birdi’s compliance systems to:
- Detect and block content that may be classified as marketing, promotional, spam, or prohibited
- Ensure all messages remain strictly customer support or transactional in nature
Sellers who attempt to send prohibited messages may have their accounts restricted, suspended, or permanently removed from the Birdi platform.
Data Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Opt-Out & Help
Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT at any time to stop receiving messages.
A confirmation message will be sent after opt-out.
Reply HELP for additional information or assistance.
Message Types & Frequency
Messages may include automated replies, responses to customer questions, appointment-related communications, and support-related follow-ups.
Message frequency depends entirely on customer interaction.
Message and data rates may apply according to the customer’s mobile carrier plan.
Contact Information
For questions regarding this policy or SMS communications:
Birdi is committed to full compliance with all applicable laws and industry standards, including TCPA, CTIA Messaging Principles, and A2P 10DLC carrier requirements.